Turn off the water at the main stopcock – if you have a water meter then you can turn off the mains water at the meter.
Open all taps to drain the system
Call our offices
Place a dish/bowl under the leaking pipe to catch water and prevent further damage
Take back any carpets if appropriate and put down towels/newspaper to soak up any water
Check for power cut in the area
Open cover of the fuse box of easily accessible. Check to see if any of the switches have tripped to the “Off” position and put them all back to “On”.
Most cases of tripped switched are caused by appliances or overloaded sockets so check all your appliances.
Washing Machine not working
The filter may be blocked – Tenants are responsible for checking the filter regularly to ensure the machine is kept free of blockages.
Should tenants require assistance in plumbing in of their own appliance then we do have contractors who can do this for you where a cost will be chargeable.
The most common cause of water not draining away is blocked sinks and is usually caused by a build up of limescale or food. In the first instance tenants should buy a drain/sink unblocker which is available from most supermarkets and DIY stores and follow the instructions.
Bleeding a Radiator
Radiators not heating up could be sign that the radiators need bleeding – This task is easily performed by tenants but if you are having difficulty then call out offices where we will be happy to assist.
Tenants should note that if they do bleed a radiator they should ensure that the pump is switched off and the boiler may need re-pressurising – Please call our offices should you need any assistance and tenants should not attempt this task if they are unsure.