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Regulatory Status Of Martin Pendered & Co Limited

We are not authorised by the Financial Conduct Authority. 

We are regulated by The Royal Institution of Chartered Surveyors, 12 Great George Street, London SW1P 3AD 0247 686 8555.

However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts.  This part of our business, including arrangements for complaints or redress if something goes wrong is regulated by RICS.  The register can be accessed via the Financial Conduct Authority website at


We also wish to advise you that the company has a complaints procedure, details of which will be supplied on request.  All complaints should be submitted to Martin Pendered FRICS at the company’s address.

If we are unable to agree how to resolve your complaint then you have the opportunity to take your complaint to an Independent Redress Provider as provided by RICS Regulatory Board.  We have chosen to use the following Redress Providers:-

Ombudsman Services Property, P O Box 1021, Wilderspool Park, Greenalls Avenue,

Warrington, WA4 9FE.


Telephone: 01925 530270


The person responsible for general insurance mediation activity within the company is Mrs A O’Reilly.  She can be contacted at the firm’s address:  2 Burystead Place, Wellingborough NN8 1AH.


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